Return, Refund or Cancellation Policy
Returns & Replacement
All products purchased on www.rktelesystem.com can be returned/replaced within the 5 days of the delivery date. To be eligible for a return, your item/s must be returned in new and unused condition, in the original boxes and with all paperwork (this includes warranties card, invoice etc.), parts and accessories to insure full credit. "New and unused" means that there are no scratches, marks, or blemishes on the item and the product must not have been sized or altered in any way.
Orders placed beyond 5 days are not eligible for refunds, but can be either replaced or fixed under the terms and conditions of the warranty of that product
In order to claim a refund for the product please email your request along with the order number to firstname.lastname@example.org
After receiving the product our testing team will verify, approve and process the refund.
- After receiving the product, we will inspect it.
- We will communicate the status of your refund after the inspection.
- After approval, we will initiate a refund to your original method of payment
- If the payment method at the time of purchase is credit card / debit card / wallet or net banking the total price of the product will be returned to the same mode of payment.
- We will refund the amount within 7 working days to the original method of payment (except COD).
- If partial product or product with tampered packaging is returned, then the refund will not be processed. All accessories and items that you received along with the product should be returned together
For Cancellations RKTPL Support to be contacted by various method mentioned under contact us link. Please quote Order ID in all communications. It is advised that query is sent from the registered emailid.
Cancellation requests can be raised at any time before the shipping of the order.
Your order will be cancelled instantly and refund will be processed within 3 to 4 working days in your original payment method.
Following deductions will be made under Refund Process
Cancellation charges : 0.5% of order value.
Online Transaction Charges: 1.75% of total payment made.
Note GST paid during purchase will not be refunded.
In case of cancellation, after shipment of order , courier charges will be borne by the customer only.