{"id":3498,"date":"2020-08-05T13:19:33","date_gmt":"2020-08-05T13:19:33","guid":{"rendered":"http:\/\/rktelesystem.com\/rktplgroup\/?page_id=3498"},"modified":"2020-08-05T13:19:34","modified_gmt":"2020-08-05T13:19:34","slug":"product-support","status":"publish","type":"page","link":"https:\/\/rktelesystem.com\/rktplgroup\/product-support\/","title":{"rendered":"Product Support"},"content":{"rendered":"<div id=\"pl-3498\"  class=\"panel-layout\" ><div id=\"pg-3498-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-3498-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-3498-0-0-0\" class=\"so-panel widget widget_black-studio-tinymce widget_black_studio_tinymce panel-first-child panel-last-child\" data-index=\"0\" ><div class=\"textwidget\"><p class=\"text-center subheader black\"><strong>Ensuring our talented and knowledgeable team are engaged throughout your journey with us.<\/strong><\/p>\n<p><span style=\"color: #07a1f4;\"><strong>Customer support<\/strong><\/span><\/p>\n<p>The RKTPL Product Support Team delivers the support services required for business and professional needs. Our product experts deliver Tier 1, 2 and 3 technical support directly to new and contract-entitled customers including the following services:<\/p>\n<ul>\n<li>Basic Support Package \u2013 Technical Support during office hours<\/li>\n<li>Premium Support Package \u2013 Basic + 24x7x365 emergency access<\/li>\n<\/ul>\n<p>The RKTPL Service Guide outlines the specific details for obtaining technical support. The guide is available from an account manager. Refer to the Service Guide for services and options specific to individual support plans, including guidelines for problem severity and the technical resolution escalation process.<br \/>\n\u200b<br \/>\n<strong>Obtaining Technical Assistance<\/strong><\/p>\n<p>RKTPL maintains a strong global presence, operating Technical Response and Service Centers around the world. These centers are available for technical telephone support to entitled customers during normal business hours.<br \/>\nBefore contacting technical support, have the following information available:<\/p>\n<ul class=\"font_8\">\n<li>Product information\n<ul class=\"font_8\">\n<li>Software and hardware revisions<\/li>\n<li>Serial numbers<\/li>\n<\/ul>\n<\/li>\n<li>Description of issue or problem\n<ul class=\"font_8\">\n<li>Symptoms<\/li>\n<li>Known causes<\/li>\n<\/ul>\n<\/li>\n<li>Trouble locating and clearing attempts<\/li>\n<\/ul>\n<p style=\"text-align: center;\"><strong>Find out how we can make a difference to your business<\/strong><\/p>\n<div class=\"thrv_wrapper thrv_text_element tve_empty_dropzone\" data-css=\"tve-u-160e57f81b0\">\n<p style=\"text-align: center;\" data-css=\"tve-u-16069e50d10\">Talk to one of our technical experts today at <a href=\"mailto:support@rktelesystem.com\">support@rktelesystem.com\u00a0<\/a><\/p>\n<p><strong>For Further Information<\/strong><\/p>\n<p>Please\u00a0<a href=\"https:\/\/rktelesystem.com\/rktplgroup\/contact\/\">Contact Us<\/a>\u00a0for more information.<\/div>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Ensuring our talented and knowledgeable team are engaged throughout your journey with us. Customer support The RKTPL Product Support Team [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"sfsi_plus_gutenberg_text_before_share":"","sfsi_plus_gutenberg_show_text_before_share":"","sfsi_plus_gutenberg_icon_type":"","sfsi_plus_gutenberg_icon_alignemt":"","sfsi_plus_gutenburg_max_per_row":"","footnotes":""},"class_list":["post-3498","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/rktelesystem.com\/rktplgroup\/wp-json\/wp\/v2\/pages\/3498","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rktelesystem.com\/rktplgroup\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rktelesystem.com\/rktplgroup\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rktelesystem.com\/rktplgroup\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rktelesystem.com\/rktplgroup\/wp-json\/wp\/v2\/comments?post=3498"}],"version-history":[{"count":0,"href":"https:\/\/rktelesystem.com\/rktplgroup\/wp-json\/wp\/v2\/pages\/3498\/revisions"}],"wp:attachment":[{"href":"https:\/\/rktelesystem.com\/rktplgroup\/wp-json\/wp\/v2\/media?parent=3498"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}