Let’s jointly move your business forward by leading innovation, co-creating customer-centric solutions, and capturing new markets.

Your benefits as a RKTPL Partner

  • Unlock new business opportunities to unlock borderless growth
  • Build trust and drive business
  • Manage customer experience, not just customer lifecycle

RKTPL Partnership Opportunities

INTRODUCING THE GLOBAL PARTNER PROGRAMME
FOR SOLUTION PARTNER AND FOCUS PARTNER

Our Global Partner Programme offers a partnership and engagement framework that’s simple, predictable, consistent and profitable – to help you, our partners, meet your business goals. Through the programme, you can access:

  • Our extensive portfolio of world-class services to meet your customers’ needs
  • Solutions development frameworks to integrate with and build your unique offerings
  • Planning, sales collaboration and support to help you win in the marketplace
  • Compensation and incentives based on the way you choose to sell and your effort
  • Training and enablement to help you understand, integrate and sell our portfolio
  • Marketing and funding to help you increase awareness and generate leads
  • Post-sale support to deliver an excellent experience to your customers and drive retention

SELLING MODELS
This flexible programme means you can choose how you want to work with us, collaborating in the way best suited to your business:

  • Sell-with: jointly market and sell RKTPL’ products& services to customers – with the contractual relationship between the customer and RKTPL. Partners are engaged throughout the lifecycle of the opportunity.
    • from lead generation and opportunity qualification, through to resolution of sales objections from end-customers, solutioning and deal closure. Following deal closure and contracting, partners continue to play a key role in driving renewal of services contracts and managing the customer lifecycle.
  • Sell-through: resell or integrate RKTPL’ products & services with the option of co-branding – with the contractual relationship between the customer and partner.
  • Sell-through (wholesale): resell or integrate RKTPL ’ services under the partner’s brands. Partners have to be authorised and appropriately licensed to sell and resell regulated products.
  • Referral from partners: recommend and refer potential customer and sales leads to RKTPL.

Regardless of collaboration approach, we will provide you with the appropriate compensation and benefits, as well as the resources and support you need to scale your business with us.

SOLUTION PARTNER PROGRAMME AND PARTNER LEVELS
Solution Partners can advance through the Partner Levels – Authorised, Affiliate and Premier – based on you meeting programme requirements. You then enjoy incremental compensation, benefits, resources and support accordingly.

PARTNER PROGRAMME REVIEW

To deliver the mutual benefits the programme is designed to achieve, partners are expected to satisfy specific requirements and to maintain your status within it. Depending on the Programme Track and Partner Level, where applicable, these requirements can include:

  • Agreeing an annual sales plan that aligns our goals, strategies and investment
  • Completing training and certifications
  • Achieving a programme target in terms of annual contract value of sell-through, sell-with and referred orders booked,less any cancellation and adjustment in the value of previously booked orders
  • Providing sales, presales and partner relationship manager resources within your organisation
  • We also expect Focus Partners to meet the following requirements:
    • Developing agreed joint solutions or propositions
    • Meeting Managed by Objectives (MBOs) targets
    • Designated sales and presales manager resources within your organisation trained on our solution selling framework
      and methodology.

Deliver a good partner experience aligned to customer experience

Any benefits and support in the programme are meaningless if they are difficult or time-consuming to access. Therefore, we have ensured the services which are relevant to master agents are partner-ready in terms of the availability of services catalogue, pricing, content, processes, tools and support. Regardless of the selling model, you have what you need to go-to-market quickly. We have developed these with the Partner Experience in mind and making them easily accessible via the partner portal. On the partner portal, you can access the orientation training, that provides a good overview of our services portfolio and our quote-to-cash processes to hit the ground running in the shortest time. In-depth training for each of the services we offer is also available on the portal to learn more about how to design the solution and sell our services at your own pace, - anytime and anywhere.
Similarly, you can access a wide range of marketing content on the portal including sales guide, presentation, white paper, case studies; and download them to be used in customer engagements. You can further leverage on the Partner Marketing Center, a campaign tool to execute your campaigns. Once an opportunity is generated, the sales process continues to be user-friendly. From deal registration, feasibility assessment, getting a quote to services delivery and ticketing, the processes are simplified and automated via the portal, making doing business with us easy. You can also track your funnel, orders’ status, commissions and incentives earned from your dashboard on the portal. Besides automated systems and tools, we have dedicated human resources focused on supporting you and your sub-agents in onboarding, enablement, marketing, solutions design, bid management, service delivery, service management, service assurance and so on. Whenever you require help, our 24/7 Partner Support Desk is accessible via phone or email to address any issues that you may have.

How Our Global Partner Program Works

  • Join the programme by filling below form.
  • Hit the ground running with the help of our structured onboarding and orientation process.
  • Receive extensive resources - from marketing & product collaterals to training and certification.
  • Co-create value leveraging our ongoing engagement and support framework.
  • Enjoy incremental rewards as you advance through different partner levels.

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