Enhanced Care Services
SERVICES DESIGNED TO ASSIST CUSTOMERS WITH TECHNICAL SUPPORT
RKTPL’s Enhanced Care Services range from extended hand-over and go-live migration support to Network Monitoring and KPI management.
RKTPL partners with customers to select a set of enhanced care services and associated SLAs to meet each customer’s specific needs.
Features Include:
- Free up your operations staff to focus on core activities
- Save time and money associated with expanding and training your operations staff
- Provide a lower cost, more flexible solution to monitoring and managing your network
- Immediate access to highly skilled, experienced technical expertise with deep knowledge in support and network operations
- Leverage RKTPL expertise after Ready for Service (RFS) to ensure smooth ramp/onboarding on new RKTPL solutions
- Select staff augmentation service options to meet your specific needs
Mix/Match packages to meet every need – from the remote application of software fixes to Network Monitoring and Change Management
NOC/Monitoring Block
- 24×7 Remote NOC
- Alarm Remote Monitoring
- Fault Management
- Notification
- KPI Monitoring
- KPI Reporting
- Optimization
- Capacity & Performance
Change Management
- Change Management
- MOP Creation
- Software Updates
- Software Upgrades
- On-Demand Configuration
- On-Demand Feature Activations
- Deployment Support
- Testing
Level 1-2 Support
- Preventative Maintenance
- Network Hygiene
- Resident Engineer Services
- Software Upgrade Deployments
- Software Upgrade and New Feature Testing
- Network Operations Help
- Resident Engineers
Lab Management and/or Device Testing
- Lab HW Deployments
- Test Plans
- Release Testing
- MOP Validation
- Client Updates
- Drive Test Assistance
- Client Release Qualification
- Client Regression Testing
- Regression Automation
Contact us for more information