Unified Communication/PBX

Unified Communication/PBX

Unified Communication (UC) combines PBX services with collaboration features such as presence, video, conferencing and messaging into a single solution. Ask us to offer UC for your organization with following features:

uc_diagram

Main features

Multi tenant architecture:

  • One platform can be home for many enterprise accounts, each with their own accounts and extensions
  • User accounts based on email addresses
  • Support for multi-level branches/departments
  • Multiple extensions per user account (different purpose numbers)

Mobility:

  • Mobile clients for Android and iOS
  • Provisioning via SMS or log in with email and password
  • RCS features – IM, file sharing, presence
  • HD audio and video calling

Web Portal:

  • Company account management for admin user
  • RCS features – IM, file sharing, presence
  • HD audio and video calling directly from browser
  • WebRTC support – no need to download any plugin

Auto attendants:

  • Multilevel Interactive-Voice-Response (IVR) scenarios – one scenario can lead to another
  • Scenarios can be assigned to DID numbers or extensions
  • Menu numbers can be mapped to different PBX objects, such as users, extensions, hunt groups, scenarios, group voicemail etc.
  • Record greetings directly from the web

Essential telephony/PBX features:

  • Scheduled routing with time spans
  • Ring Groups
  • Find me, follow me
  • Conditional Call Forwarding per CallerID, with personalized greetings per forwarding rule
  • Call Transfer – blind and attended
  • Music on hold
  • Call parking
  • Do Not Disturb, also per Caller ID
  • CallerID – can be set to show a user’s mobile number or DID, or one of the company’s DIDs

Click to call:

  • Click to call URLs managed from Dialing plan, with support for timespans
  • A URL can point to a user or to a hunt group
  • The option for users to create their own URL from My profile
  • Provisioning for SIP devices
  • Support for audio, video and IM with file sharing

Voicemail:

  • Individual voicemail boxes
  • Group voicemail boxes
  • Voicemail to e-mail (MP3 file)
  • Voicemail notification through IM or Message Waiting Indicator
  • Personalized greetings per Caller ID

Shared Network Address Book:

  • Company Directory
  • Shared Address Book stored in the cloud
  • Private address book (not visible to others) accessible from mobile clients and the User Portal

Presence and Instant Messaging:

  • Availability – online, last seen, busy
  • Presence status text
  • Instant messaging with delivery and display confirmation
  • Typing notification
  • Multimedia file sharing
  • Geo-location sharing
  • Documents sharing – pdf, docs etc.

Group collaboration:

  • Unlimited number of participants
  • Multiple admins support
  • Sharing documents and media files
  • Delivery and display confirmation
  • Group avatar
  • Inviting people from outside of the company via email
  • Audio conferencing
  • Access for non-users by clicking a link directly through web
  • Access to the group’s audio conference through an access number (DID) from a regular phone (secured by a PIN)

Calls monitoring:

  • Admin user can monitor all ongoing offnet calls
  • Admin can enable call recording per user; only offnet calls will be recorded, internal communication is encrypted
  • Admin can listen to the previously recorded calls as well as ongoing calls via the User Portal

Encryption:

  • All user-to-user communications, using the mobile apps or the portal, are fully encrypted, that includes chat, audio and video calls

Other options:

  • Greetings management
  • DIDs integration with API of major DID providers allowing for real time DID ordering
  • Provisioning for SIP devices
  • Fax sending from the Portal, received via email or via Portal
  • PUSH support for mobile clients and User Portal – receiving calls and IM even if the browser or the app is closed

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